Best Practices

Joe Waters’ 4 Tips for Cause Marketing

The demand for brands that help construct a better world through social good will only strengthen in the future. Increase sales and customer loyalty by following cause marketing expert Joe Waters' tips.

The Semicolon: Elitist or Essential?

Should marketers use semicolons? Some consider the punctuation mark elitist, but they can be necessary in marketing copy. See the four rules for how to properly use a semicolon.

The Social Media Management of Tomorrow

As an enterprise, are you extracting meaningful data (as in additional revenue or market insights) from your social efforts? Are […]

How Did They Do That? A Post-Mortem of Chrysler’s Media Drive

Chrysler's recent event in Louisville exemplifies how to execute a media tour. See what it took to pull the event off and discover how you can create successful PR events like it.

3 B2B Companies That Do Content Marketing Right

Earlier this year we took a look at B2C brands implementing content marketing well, and now we’re heading over to […]

Why Owned Data + Social Intelligence Are Poised To Transform 1:1 Marketing

It’s astounding to see the revolutionary progress of social media as a business practice in the past three years. It […]

Demand Success: Content Marketing Isn’t Rocket Science

As much as marketing changes, many content marketing rules have stayed the same. Get the content marketing down low from Demand Success speaker Ann Handley and see other new additions to the June conference's lineup.

The One Difference Between a Good and Bad Brand Apology

When crisis hits, it’s often the brand's reaction that draws public attention. See what separates good brand apologies from bad ones and learn how to turn crisis into a way to build loyalty.

Why Your Facebook Organic Reach is Down and What You Can Do About It

If you’ve been keeping a close eye on your Facebook Page insights lately, you make have noticed that your organic […]

Bring on the wildflowers in May

When: May 5 – 11, 2014 What: Spring is officially here, and although many of us are still cold, bursts […]

Did you know that your Account Manager is a time management expert?

Daylight Savings time has come and we’ve sprung forward for the benefit of longer days, but does this actually mean […]

7 Ways to Make a Social Media Crisis Worse

Even top brands make mistakes when responding to social media crises. Prevent yourself from fanning the flames of whatever controversy may arise by avoiding these seven mistakes.

To Oxford Comma, or Not to Oxford Comma, That Is the Question.

Should marketers use serial commas? It's largely your choice, but whatever you choose, make sure you stick with it across your blogs, emails, website copy and social media.

Zendesk And Social – The New Customer Service

Customer service is an incredibly important part of a business strategy. We all remember when we’ve received bad customer service, […]

Pinning for PR: How Small Businesses Can Use Pinterest to Grow Their Brands

This is a guest post by Mary Mallard, Social Media & Community Specialist at Grasshopper. She’s grown the company Pinterest presence […]

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