So you’ve got customers complaining all up and down your Facebook wall and on Twitter. It wasn’t so bad when you there were one or two a week and you could quickly reach out and address the situation. Now, there are four to five … a day. You’re losing track of what issues have been cleared up. You need some way to manage all this and perhaps track each complaint. Viralheat’s newest feature integration with Desk.com is targeted at solving this very problem for marketers.
The integration will allow businesses to connect their Desk.com accounts to track each mention across social media. Once a ticket has been created, assign it to a team member and sit back. You’ll be able to monitor the status of the ticket and see what actions were taken to placate customer frustration. But maybe customers aren’t upset. Maybe they’re reaching out to tell you what a wonderful job you’re doing.
Great! Continue to create and file tickets so that you can track interactions between your team and the customer.
Create tickets for each social media interaction directly through the Viralheat platform.
The Desk.com integration comes after Viralheat’s recent integration with Salesforce Sales Cloud, which gives businesses the ability to take an online mentions, create a case in Desk.com with the option to assign a priority level or send it directly to a designated associate.
All integrations are available on enterprise plans. For more details about the Viralheat enterprise plan, check us out at www.viralheat.com and/or (preferably and) request a tour.
