Everyday consumers are voicing their opinions about brands, products and services through social media. These conversations shape the public perception of your brand and products. Listen to what is being said so that you can react appropriately.
You can maintain a positive online reputation by monitoring by mentions on the social web. Using Viralheat’s custom keyword searches, you can understand what is being said about your brand, products, or services.
Our platform makes Reputation Management simple and easy to manage. You can:
- Create keyword searches based on your products, campaigns, services, and company name.
- Monitor the stream for any mention of your keywords to gain insight on how the audience sees your brand.
- Maintain a strong brand reputation by responding to customer service inquiries in a timely fashion from directly within your stream.
There are many great capabilities which Viralheat brings to the table. If you wish to explore how Viralheat makes social media management effective, feel free to reach out to us on Twitter @viralheat or get connected through our website.
