social media crises

Crush Crises Before They Spread: A Q&A With Peter LaMotte

Negative Facebook comments affect all brands. Get tips from crisis management expert Peter LaMotte on how to tackle social threats before they turn into crises.

7 Ways to Make a Social Media Crisis Worse

Even top brands make mistakes when responding to social media crises. Prevent yourself from fanning the flames of whatever controversy may arise by avoiding these seven mistakes.