Social Customer Service

Dec 5, 2016

How To Listen Better With Facebook’s Unified Inbox

Jim Dougherty explains how Facebook's unified inbox works, and goes in-depth about how customer service (social care) occurs on each of Facebook's platforms.
Sep 19, 2016

A Quick Guide to Social Chat Channels for Businesses

Updates to Facebook Messenger and Twitter DMs have renewed interest in social chat for customer communication. Here we look at popular social chat options.
Sep 6, 2016

5 Social Customer Service Best Practices

Recently. Twitter introduced a feature that allows customers to send you direct messages directly from your site. Late last year, Facebook […]

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