monitor

How to Stop a Nightmare: Listen to Your Customers

Airline brand executives are moving toward a better customer experience. Here's how you can do the same.

Did you know that your Account Manager is a time management expert?

Daylight Savings time has come and we’ve sprung forward for the benefit of longer days, but does this actually mean […]

Five Ways to Boost Competitive Advantage with Social Media

Smart companies monitor social media conversations to better understand consumer preferences, unmet needs, satisfaction levels and opportunities to improve service […]

Socializing Social Media within the Enterprise

Although social media is becoming a hotter topic for more and more divisions within any enterprise, for many business groups […]