customer service
Apr 1, 2011
6 tips on building an online community you can do right NOW.
Our #prwebchat with Janet Aronica proved to one of our most fun this week as we talked about building communities […]
Mar 2, 2011
Why Good Customer Service = Good Marketing
(Photo – Flickr Creative Commons: jessicatam) Customer service is facilitating customer needs through reactive and proactive communications on and off […]
Jul 29, 2009
Social media monitoring for the point of need
How I got my new glasses for less than $25 My new glasses! By now, most of us have Google […]
Dec 9, 2008
Great customer service starts with empathy
Nobody’s perfect, but “I’m sorry” goes a long way Last Friday night, my boyfriend was at the bank and, while […]
