customer service
Apr 19, 2012
Can You Hear Me Now? Lend An Ear To Your PR And Social Media
Ever been around one of those people who talks and talks and talks but never takes time to listen? It’s […]
Apr 12, 2012
Small Business Marketing Secret – Bridge The Digital Divide
Just for fun, answer two questions to test your small business marketing social media IQ – What percentage of Internet […]
Feb 8, 2012
Managing Negative Comments in Social Media
This blog post originally appeared on Waxing UnLyrical. If you work as a social media manager or online community manager […]
Oct 27, 2011
The Rules of (Smarter) Engagement: Free Brian Solis Webinar!
The social media revolution means The End of Business as Usual and a new era of influence, says social media powerhouse Brian Solis. As customers grow more confident and vocal, he says, big brands are adapting or falling by the wayside. Meanwhile, fast-moving challengers are making huge gains through smart, meaningful customer engagement. Concerned? Join Brian this Tuesday for a free Vocus webinar this Tuesday where he’ll break it down, step by step, and show you what the answer is.
Oct 21, 2011
PR News Roundup 10/21/11: 5 PR Blog posts You May Have Missed
It’s time for my weekly round-up of the best blog posts I have seen around the web this week! Here’s the […]
Oct 20, 2011
5 Tips to Great Social Media Customer Service
Many companies have jumped into using social networks as a means to provide customer support because more and more people […]
Oct 14, 2011
PR News Roundup 10/14/11: 5 PR Blog posts You May Have Missed
It’s time for my weekly round-up of the best blog posts I have seen around the web this week! Here’s the […]
Oct 13, 2011
Why Social Media Is Like a Marriage and 5 Other Great Social Media Tips
If you don’t think lifetime value for your biz can be achieved from social media, think again. Social media prodigy […]
Oct 6, 2011
One Reason We Love Apple
Some say the faith that Apple users put into the products they use defies all known types of customer experience known to man. I say it’s simply customers reacting to amazing customer service, and showing their passion and gratitude for it. Passionate customer service will always generate passionate response. Do you have the same level of passion for your customers that Apple does in theirs? Do you have fans? Or simply customers?
Oct 3, 2011
Infographic: Does Your Marketing Mix Blend?
We took a recipe from Blendtec and decided it was time to find out what ingredients blend to make the […]
Sep 26, 2011
6 Questions on Online PR for Small Biz Answered
A recent conversation on Twitter about online PR for small businesses with PR, social media and marketing pros revealed much about branding, viral […]
Jul 12, 2011
Are Online Complaints Hurting Face-to Face Customer Service?
It makes me ask the question—is the preponderance of negativity in social media having an effect on the face-to-face customer […]
May 6, 2011
6 Must-Read Posts in PR and Marketing this Week – 5/6/2011
Wondering which posts you missed this week? Here are our favorites on PR, marketing, social media and customer service, in […]
Apr 15, 2011
5 Killer Tips To Win Customer Loyalty from Brand Expert, Jim Joseph
Great marketing is about creating experiences that build loyalty, according to Jim Joseph. It’s about getting people to fall in […]
Apr 8, 2011
Crash course in social media marketing for small businesses: The Finale – Customer Service
In parts 1 and 2, we talked about brand awareness and community building as part of a social media marketing […]
