customer satisfaction
Aug 30, 2011
Five Ways to Boost Competitive Advantage with Social Media
Smart companies monitor social media conversations to better understand consumer preferences, unmet needs, satisfaction levels and opportunities to improve service […]
Oct 13, 2010
Getting the Honest Truth- How Social Intelligence Reveals What Customers Are Really Saying
We all want to know how our customers feel about the level of support they are receiving, however the way […]