customer satisfaction

Aug 30, 2011

Five Ways to Boost Competitive Advantage with Social Media

Smart companies monitor social media conversations to better understand consumer preferences, unmet needs, satisfaction levels and opportunities to improve service […]
Oct 13, 2010

Getting the Honest Truth- How Social Intelligence Reveals What Customers Are Really Saying

We all want to know how our customers feel about the level of support they are receiving, however the way […]

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