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jhayes@icontact.com'

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Meanwhile lets just say that we are proud contributed a whopping 50 entries.

Mastering LinkedIn Groups and Becoming a Thought Leader

While the likes of Facebook, Twitter and Pinterest hog most of the social media limelight, LinkedIn quietly beavers away in […]

How To Win Social Media Engagement – Just Ask The Question

I often refer to social media activity as a “conversation” – this implies two-way communication and reinforces the word “social”. […]

How to Integrate a Strategic Social Media Monitoring Operation into Your Contact Center and Wider Enterprise

There is a lot of debate about where exactly social media should sit in an organization. Is it a marketing […]

When The Enterprise Listens – Things Get Strategic

Many enterprise-level businesses understand the benefits of listening to the social web to help them identify warm business leads, engage […]

Why the #IceBucketChallenge is Social Media Gold

Unless you’ve been hiding under a rock for the past month, you couldn’t help but notice that the world has […]

Social Media Reaches the Parts Other Media Outlets Fail to Reach

I recently turned my back on technology, avoiding all contact with the web, email and social media for 10 glorious […]

Cutting Edge Social Media Strategies Require Sharp Technology

When I was at college, I shared an apartment with a trainee chef. His passion for food was almost surpassed […]

12 Rules for Successful Social Media Marketing

Social media might be a new and exciting landscape, ripe for exploration and testing but that doesn’t mean you shouldn’t […]

There’s a Hole in my “Big Data” Bucket

As marketers we are incredibly focused on developing an understanding of our clients’ and potential clients’ behavior. We want to […]

Social Media: Are You Listening?

It is said that we have two ears and only one mouth so that during a conversation we can listen […]

Social Media: Stop Building Self-Imposed Roadblocks

I once spoke to a young marketer who had a significant problem with social media. She wasn’t allowed to use […]

Technology, Strategy and People: Vital Components for Social Media Marketing Success

I’ve worked with technology companies for the best part of 20-years. Throughout this time, I’ve met countless business owners and […]

Viralheat – European Tour 2014

The team here at Viralheat are highly social. We believe that people like to do business with people they like, […]

Social Media: Acceleration and Amplification

I’m going to start this post off with two statements that might seem a little counterintuitive coming from someone who […]

Selling Social Media to the C-Suite

As you might expect, I’m pretty passionate about social media. I personally believe that Twitter is the most important thing to […]

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