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Aug 9, 2011
Is Social Media More or Less Anonymous Today? Conclusion
In Part 1 of this blog series we looked at the anonymous posts in our Visible data repository to see […]
Aug 4, 2011
Interesting Read: Some Surprising Findings from Social Media Research
Ran across this post today on Social Media Research sharing 8 findings about how Twitter and Facebook users socialize with […]
Jul 26, 2011
Is Social Media more or less anonymous today? A look at the numbers—Part 2
In the previous post we looked at the degree of anonymity across the four largest volume media types in our […]
Jul 21, 2011
Is Social Media more or less anonymous today? A look at the numbers—Part 1
Is the growing popularity of social networks like Facebook, LinkedIn and now Google+ helping to breakdown the online anonymity of […]
Jul 12, 2011
Are Online Complaints Hurting Face-to Face Customer Service?
It makes me ask the question—is the preponderance of negativity in social media having an effect on the face-to-face customer […]
Jul 5, 2011
Social Media and the 1-800 Toll Free Revolution
I’ve been extremely lucky in my time at Visible to work with some of the savviest Customer Relations professionals from […]
Feb 8, 2011
Measuring Social Sentiment: Part Art, Part Science
Businesses want to extract value—relevant and actionable data—from the expansive pool of content that the social sphere provides. By evaluating […]
Jan 31, 2011
Wrapping it Up – Visible Social Resolutions for 2011 Part Five
This is the final post in a five-part series following up on our January 11, 2011 Webcast about Social Resolutions […]
Jan 18, 2011
Recommended Read: Mashable Post on Who Owns Your Data
Last week posted a great article by Alistair Croll talking about Who Owns Your Data http://on.mash.to/f3O4bw that I think is a […]
Jan 5, 2011
Recommended Read: Pam Moore’s 2011 Predictions
Happy New Year and welcome to 2011! We hope that you had a fantastic holiday and are back in the […]
Dec 13, 2010
3 Stages of Using Sentiment in Social Media Monitoring or Listening Programs
Sentiment has become a big topic of conversation and a key ingredient to a dependable recipe for deriving Social Intelligence […]
Oct 20, 2010
Social Media Bells & Whistles: A Word of Caution
Social media and the Social Intelligence industry is advancing by leaps and bounds every day in technological capabilities like automated […]
Oct 6, 2010
Socializing the Enterprise via Social Media Business Integration
We are seeing more and more companies with maturing social media programs realizing that in order for their social programs […]
Sep 16, 2010
Social Junk or Social Treasure: What Social Media Data Should You Care About?
As a social media Data Strategy Manager let me start by confirming something you’ve undoubtedly suspected—yes, there is a nearly […]
