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Apr 17, 2013
10 Essential Resources for Every Community Manager
As a beginner community manager, you may sometimes feel like you don’t know where to start. This list of blogs, Tweet chats, meetups, and other stuff will help.
Apr 10, 2013
6 Ways to Take Your Social Media Community Offline
Think community management is limited to the online world of questions, comments, shares, posts and tweets? Think again: people are people, not avatars.
Apr 3, 2013
If Your Social Media Community Had a Resume…
Thinking of your social media community like an employment resume can help you strategize and generate the best outcomes for your business. Here's how.
Mar 27, 2013
A Dozen Tools Every Community Manager Needs to Have
Every community manager needs to have their arsenal of tools at hand to help you succeed in your day-to-day and long-term goals. These are a dozen tools I use to help me in my day-to-day.
Mar 14, 2013
Four Essential Items for a Community Manager’s Editorial Calendar
An editorial calendar is the road map for every successful community manager. Here are four items that every successful editorial calendar needs.
Feb 27, 2013
The 7-Point Community Manager’s Checklist
Starting out in community management can be daunting. But I’ve come to encourage you with this seven-point checklist to help you get started. I wish I had this checklist when I first started as a community manager years ago, so print it out, bookmark it, and refer to it as you get started.
Feb 13, 2013
How to Deal with Negative Social Media Comments
You can have the best product or service in the world, and chances are, in the residual corners of the Internet, there is someone who doesn’t like you, and will make sure you know it. Here’s how to handle day-to-day negative social media comments.
