Did you know it is possible to combine your company’s privately owned content with the social intelligence data collected in the Visible Intelligence application? Perhaps you would like to compare consumers’ text responses on a survey with comments on Facebook or Twitter about your recent product launch? Or maybe you would like to upload conversations from your customer community site?
One way to get this data added into VI is to export it into a CSV file, or put into Excel and then save as a CSV. It is simple to get it formatted correctly, and the customer support team at Visible Technologies can give you a hand and help to upload the data.
To add content, there is only one required field:
- Either Title or Post Body
However, there are many additional fields you can choose to add if you wish to enrich your data, including:
- Published Date/Time
- Client ID
- Permalink
- Author
- User Defined or Enrichment Tags
- Language
- Geo Details
These optional metadata fields can be used to help segment and filter the content within VI. This will help you analyze this added content by itself or combined with social channels. As an example, if you are surveying consumers at many of your international stores, add the post origination location data (i.e. where the survey was taken) to help in analyzing regional and local markets.
If you are interested in exploring this opportunity further please contact either your account manager or the support team at Visible Technologies.
